Privacy Policy

Aylmer Food Centre
Last Updated: 11-12-2024

The Aylmer Food Centre places great importance on protecting your personal information. This privacy policy aims to inform you about how we collect, use, store, and protect your information when you interact with our organization, whether through our website, services, or community activities.

1. Collection of Information

We may collect various personal information about you in the course of our food services and community support activities. This information may include, but is not limited to:

• First and last name
• Contact details (address, phone number, email)
• Information related to your financial or family situation (to assess your needs)
• History of your interactions with our services

We are committed to collecting only the information strictly necessary to provide our food aid and support services.

2. Use of Information

The personal information we collect is used to:

• Assess your eligibility for our services
• Provide food services tailored to your needs
• Manage your requests and ensure appropriate follow-up
• Communicate with you, including informing you about our activities, events, or service changes
• Improve our services and community support

We will never use your personal information for commercial or marketing purposes without your explicit consent.

3. Sharing of Information

We are committed to not selling, trading, or sharing your personal information with third parties, except in the following cases:

• With your explicit consent
• To meet legal or regulatory obligations
• With service providers (e.g., for food delivery) as long as they adhere to strict data protection standards

In all cases, we ensure that these third parties respect the confidentiality of your information.

4. Protection of Information

We implement appropriate security measures to protect your personal information from loss, theft, unauthorized access, or disclosure. These measures include, but are not limited to:

• Encryption of sensitive data
• Restricted access to personal information to employees and volunteers who need to know it
• Rigorous security protocols for our website and IT systems

However, despite all our efforts, we cannot guarantee absolute security of data when transmitted over the internet.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request to view the personal information we hold about you.
• Correction: You have the right to request the correction of any inaccurate or incomplete information.
• Withdrawal of consent: If you no longer wish for us to use your information, you can withdraw your consent at any time.
• Deletion: You have the right to request the deletion of your personal information, subject to legal or contractual obligations.

To exercise your rights, please contact us at the address provided at the end of this policy.

6. Data Retention

We retain your personal information for as long as necessary to provide our services or to comply with our legal obligations. Once the information is no longer needed, it will be destroyed or anonymized.

7. Cookies and Similar Technologies

When you visit our website, we may use cookies or similar technologies to collect anonymous information about your browsing activity, improve the user experience, and analyze site traffic. You can disable cookies via your browser settings, but this may affect some features of the site.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will take effect upon their publication on this page. We encourage you to regularly check this page to stay informed about our data protection practices.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the management of your personal information, please contact us at:

Aylmer Food Centre
Address: 67 Rue du Couvent, Gatineau, Quebec J9H 6A2
Email: caaadmin@centrealimentaireaylmer.org
Phone: 819 684 0163